krickex Terms & Conditions

01 Acceptance of Terms

By accessing the krickex website, creating an account, making a deposit, or placing any wager on any product offered through the krickex platform — including casino games, live dealer tables, sports betting markets, and crash games — you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions in their entirety.

These Terms and Conditions constitute a legally binding agreement between you (the registered account holder) and krickex. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account by contacting our support team at support@krickex.

krickex reserves the right to amend these Terms at any time. When material changes are made, registered account holders will be notified via the email address associated with their account, and a notice will be displayed upon next login. Continued use of the platform following notification of any change constitutes acceptance of the revised Terms. It is your responsibility to review this document periodically. The most current version of these Terms is always accessible via the footer link on every page of the krickex website.

Governing Language

These Terms are written in English. In the event of any discrepancy between a translated version and the English version, the English version shall prevail. All communications from krickex to account holders, including support interactions, bonus notifications, and account alerts, are conducted in English.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining Terms, which shall continue in full force and effect.

02 Eligibility & Age Restriction

To be eligible to open and operate a krickex account, you must satisfy all of the following conditions at the time of registration and at all times during which your account remains active:

• You are at least 18 years of age.
• You are a resident of or accessing the platform from Bangladesh.
• You are accessing the platform on your own behalf and not as an agent or representative of a third party.
• You are not registered as a self-excluded player on krickex or any connected platform.
• You are not an employee, director, officer, contractor, or immediate family member of a krickex employee in a role that involves access to non-public platform data.
• You have not previously had a krickex account closed for breach of these Terms.
• You have full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.

Age Verification

krickex applies a mandatory Know Your Customer (KYC) verification process to all accounts. As part of this process, you will be required to submit valid proof of age — typically a National ID card, passport, or birth certificate — before your first withdrawal is processed. In certain circumstances, age verification may be requested at deposit stage or upon account creation. Any account where age verification cannot be completed, or where the account holder is found to be under 18, will be closed immediately and any pending balance will be returned to the payment method used for deposit, subject to standard processing requirements.

One Account Per Player

Each individual is permitted to hold exactly one krickex account. Duplicate accounts — whether registered under the same name, same device, same payment method, or same IP address — are strictly prohibited and will result in the closure of all associated accounts. Any bonuses credited to duplicate accounts will be forfeited.

03 Account Registration & Verification

To register a krickex account, you must provide accurate, complete, and current information in all required registration fields. This includes, but is not limited to, your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a mobile number registered to a Bangladesh network (Grameenphone, Banglalink, Robi, Teletalk, or Airtel BD).

You agree to keep your registration information up to date at all times. If any of your details change — including your address, email, or associated mobile wallet number — you must update your account profile or notify support at support@krickex promptly.

KYC Document Requirements

krickex operates a tiered KYC process. The documents typically requested during verification include one or more of the following:

• Proof of Identity: Bangladesh National ID (NID) card, valid passport, or driving licence bearing your photograph and full name.
• Proof of Address: A utility bill, bank statement, or official government document issued within the last three months showing your name and Bangladesh residential address.
• Proof of Payment Method: A screenshot or confirmation of the mobile financial service (bKash, Nagad, Rocket, Upay) registered to the mobile number linked to your account, confirming ownership.

Failure to complete KYC verification within the timeframe requested by the krickex compliance team may result in a temporary restriction on withdrawals until documents are provided and reviewed. krickex aims to complete document reviews within 24 hours of receipt during Bangladesh Standard Time (BST, UTC+6) business hours.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. krickex will never ask for your password via email, live chat, or telephone. Any activity conducted on your account using your login credentials will be treated as authorised by you unless you notify us immediately at support@krickex that your account has been compromised.

We strongly recommend enabling two-factor authentication (2FA) via SMS OTP for your krickex account. This adds a second layer of security to your login process at no cost and is available to all registered account holders through the account security settings panel.

04 Deposits, Withdrawals & Payments

All transactions on krickex are conducted in Bangladeshi Taka (BDT). krickex does not charge fees on deposits or withdrawals, though your mobile financial service provider or bank may apply their own transaction fees. You are responsible for understanding and bearing any third-party charges associated with your payment method.

Deposit Methods & Minimums

The following payment methods are accepted for deposits on krickex:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay — minimum deposit ৳500 per transaction.
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — minimum deposit ৳1,000 per transaction.
• Card Payments: Visa, Mastercard — minimum deposit ৳1,000 per transaction.

Deposits via bKash and Nagad are credited to your krickex wallet instantly in the vast majority of cases. Bank transfers may take up to 2 business hours to reflect depending on the sending institution's processing schedule. If a deposit does not appear in your account within the stated timeframe, contact support with your transaction reference number.

Withdrawal Processing

Withdrawals are processed back to the payment method used for the most recent deposit wherever technically possible. The minimum withdrawal amount is ৳500 for mobile financial services and ৳1,000 for bank transfers. Withdrawals are subject to satisfactory completion of KYC verification. Standard withdrawal processing times are as follows:

• bKash / Nagad: Within 1–4 hours during BST business hours (09:00–23:00).
• Rocket / Upay: Within 2–6 hours during BST business hours.
• Bank Transfer: Within 1 business day.
• Black Diamond VIP Members: Priority processing within 10 minutes for bKash and Nagad withdrawals, arranged by personal account manager for high-value amounts.

Responsible Use of Funds

You confirm that all funds deposited into your krickex account are from a lawful source and belong entirely to you. You must not use the platform for money laundering, financial crime, or any other illegal activity involving fund movement. krickex employs transaction monitoring systems and will report suspicious financial activity to the relevant authorities in accordance with applicable law.

05 Bonus & Promotions Policy

krickex offers a range of promotional bonuses to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and sports betting promotions. Each promotion is subject to its own specific terms, which are published on the relevant promotion page. The general bonus terms set out in this section apply to all krickex promotions unless the promotion-specific terms explicitly state otherwise.

Wagering Requirements

All bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier for each promotion is stated in the promotion-specific terms. Until wagering requirements are met, bonus funds and any winnings generated from bonus funds are held in your bonus balance and cannot be withdrawn.

Different game types contribute at different rates toward meeting wagering requirements. As a general guideline:

• Video Slots: 100% contribution toward wagering requirements.
• Live Casino / Table Games: Contribution rates vary by promotion — typically 10–20%. Check the relevant promotion page.
• Crash Games (e.g., Aviator): Contribution rates are stated in promotion-specific terms — typically 50–100%.
• Sports Betting: Contribution rates are stated in sports promotion terms — typically 100% on qualifying bets.

Maximum Bet During Active Bonus

While a bonus is active in your account, the maximum bet per spin or per wager is ৳500 unless a higher limit is explicitly stated in the promotion terms. Placing bets above this limit while a bonus is active may result in the bonus and any associated winnings being voided without notice.

Bonus Expiry

All bonuses have an expiry period, which begins from the time the bonus is credited to your account. The expiry period for each promotion is stated in the promotion-specific terms. Bonus funds and any winnings that have not cleared wagering requirements before the expiry date will be removed from your account automatically.

Bonus Abuse

krickex takes a zero-tolerance approach to bonus abuse. Activities that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim the same promotion more than once; using low-variance gameplay strategies specifically designed to clear wagering requirements without genuine recreational engagement; hedging bets across multiple accounts; and depositing and withdrawing funds without genuine play engagement. krickex reserves the right to withhold, void, or claw back bonus funds and associated winnings if bonus abuse is detected.

06 Gameplay Rules & Fair Use

All games available on the krickex platform — whether casino slots, live dealer tables, crash games, or sports betting markets — must be played in accordance with the rules published for each individual game or market. By placing a wager, you confirm that you have read and understood the relevant game rules.

Game Outcomes

Casino game outcomes on krickex are determined by certified Random Number Generator (RNG) systems operated by the respective game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. krickex does not have the ability to influence game outcomes. In the event of a technical malfunction during a game round, krickex will follow the relevant game provider's malfunction policy, which typically results in the affected round being voided and stakes returned.

Sports Betting Rules

Sports betting markets — including all cricket markets covering BPL, T20 World Cup, IPL, ICC tournaments, and Bangladesh Tigers bilateral series — are settled in accordance with the rules published in the sports betting section of the krickex platform. Settlement is based on officially published results from the relevant governing body (BCB, ICC, BCCI, FIFA, etc.). In the event of a dispute regarding settlement, the decision of the krickex trading team is final, subject to the formal complaints procedure described in these Terms.

Prohibited Automated Play

The use of bots, automated betting scripts, artificial intelligence tools, or any software that interacts with the krickex platform on your behalf without genuine human input is strictly prohibited. krickex employs technical detection systems to identify automated play. Any account found to be using prohibited software will be closed immediately and all balances forfeited.

07 Prohibited Conduct

The following activities are strictly prohibited on the krickex platform. Engaging in any prohibited conduct will result in immediate account suspension, investigation, and may result in permanent account closure, forfeiture of all balances, and referral to law enforcement authorities where appropriate.

Financial Crimes

• Using krickex as a vehicle for money laundering, terrorist financing, or any other financial crime.
• Depositing funds obtained through illegal activity.
• Structuring deposits or withdrawals to avoid transaction monitoring thresholds.
• Using a payment method not registered in your own name for deposits or withdrawals.

Account Fraud

• Registering more than one account on krickex.
• Providing false, incomplete, or misleading information during registration or KYC.
• Impersonating another person, whether a real individual or a fictional identity, during any part of the registration or verification process.
• Accessing or attempting to access another player's account without their authorisation.

Game Integrity

• Colluding with other players to gain an unfair advantage in any game or sports betting market.
• Using inside information in sports betting markets where such information is obtained through illegal means.
• Exploiting software bugs or platform errors for financial gain. Any winnings arising from exploited errors will be voided.
• Placing bets on sporting events in which you have a direct involvement or a material financial interest outside of krickex.

Platform Abuse

• Attempting to reverse-engineer, scrape, or otherwise extract data from the krickex platform without written authorisation.
• Introducing malware, viruses, or other harmful code into the krickex system.
• Using the krickex platform in a manner that places an unreasonable load on server infrastructure.
• Harassing, threatening, or abusing any krickex staff member or other player through any communication channel.

08 Account Suspension & Closure

krickex reserves the right to suspend or close any account at any time, with or without prior notice, where it reasonably believes that a breach of these Terms has occurred or is likely to occur, or where continued account operation presents a risk to the platform, other players, or the account holder themselves.

Voluntary Closure

You may request the closure of your krickex account at any time by contacting our support team via live chat or email at support@krickex. Upon closure, any verified account balance will be returned to your nominated payment method following standard withdrawal processing procedures. Bonus balances that have not completed wagering requirements will be forfeited on account closure.

Closure for Breach of Terms

Where krickex closes an account for breach of these Terms, the outcome regarding the account balance will depend on the nature of the breach:

• Minor administrative breach (e.g., outdated contact details): Account may be restricted pending resolution. Balance preserved pending compliance.
• KYC non-completion: Account may be restricted from withdrawals until documents are provided. Deposits returned if KYC cannot be completed within a reasonable period.
• Fraud, money laundering, or game integrity breach: Account closed immediately. Balance forfeited. Referral to authorities where applicable.
• Duplicate account: All duplicate accounts closed. Bonuses forfeited. Real-money balance from the primary verified account returned at krickex's discretion following investigation.

Self-Exclusion

Players who feel their gambling may be becoming a problem can request a self-exclusion through the responsible gaming section of their account settings or by contacting support directly. Self-exclusion periods are available from 7 days to permanent exclusion. During a self-exclusion period, your account will be suspended and you will be unable to deposit, bet, or receive marketing communications from krickex. We strongly encourage any player who is concerned about their gambling habits to make use of this tool. 18+

Complaints Procedure

If you wish to raise a formal complaint about any decision made by krickex regarding your account — including withdrawal holds, bonus voidance, or account closure — you should first contact our support team at support@krickex with full details of your complaint. We aim to respond to all formal complaints within 48 hours. If you are not satisfied with the outcome, you may escalate your complaint in writing and it will be reviewed by a senior member of the krickex compliance team whose decision is final.